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Supporting the Lenovo 3000 Software Suite
Cross-Product: Technical
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Code
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TXI51
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Version
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1
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Format
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Classroom
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Language
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English
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Availability Date
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Wednesday, March 01, 2006
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Duration
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4 hours
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Audience
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Business Partner, Lenovo and IBM employees,
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Available
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Worldwide |
Description Updated
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Wednesday, April 19, 2006
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What are the benefits of this course?
Students who take this course will learn how to use and support Access Connections, Rescue and Recovery, ThinkVantage System Update, and Lenovo Care, which are all applications that are customized for and uniquely configured on the Lenovo 3000 family of products. They will learn to provide technical support and repair or restore all of the mentioned applications.
Who should take this course?
Lenovo employees who need a technical understanding of the Lenovo 3000 software suite, including Lenovo Care, and Lenovo Business Partners who will be providing technical support on these software tools.
What are the course, skills, or knowledge prerequisites?
(Students must meet the prerequisites in order to fully achieve the course learning objectives.)
Basic Windows support skills
Moderate desktop PC troubleshooting and repair experience
Describe the functions and features of Access Connections, Rescue and Recovery, ThinkVantage System Update, and Lenovo Care
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Support users in the performance of day-to-day usage of Access Connections, Rescue and Recovery, ThinkVantage System Update, and Lenovo Care
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Use the Lenovo Care tools in order to troubleshoot network connectivity, resolve backup and restoration issues, and update applications and drivers
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Troubleshoot and repair Lenovo Care software suite issues on the Lenvo 3000 line of computers
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What topics are covered?
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Technical overview of the Lenovo Care suite of tools
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| How to use and troubleshoot the Lenovo Care application on Lenovo 3000 PCs |
| How to use and troubleshoot Rescue and Recovery on Lenovo 3000 PCs |
| How to use and troubleshoot Access Connections on Lenovo 3000 PCs |
| How to use and troubleshoot ThinkVantage System Update on Lenovo 3000 PCs |
Recommended follow-up courses:
(Please refer to our training roadmaps for the suggested training path.)
Additional Course Information:
None.
Scheduled Classes:
To schedule a class in your area, please contact your
country
coordinator.
Note: The scheduled course times may be listed in GMT time. If you see GMT listed next to the time, you can translate the time to local time via the world clock web site.
Enrollment Contact Information Below:
Note: Lenovo
and IBM Employees MUST visit the Lenovo Intranet for enrollment
information. DO NOT call IBM TEACH.
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