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Solution Provider Series: How to Leverage Service and Support to Win More Business
Solutions: Sales
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Code
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SSW37
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Version
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2
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Format
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Online
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Language
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English
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Availability Date
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Monday, December 13, 2004
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Duration
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1 hour
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Audience
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Business Partner, Lenovo and IBM employees,
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Available
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Worldwide |
Description Updated
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Friday, June 17, 2005
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What is new in this Version?
Students learn how to position the value of service and support offerings to their customers, and how to use service and support offerings as differentiators to help close more sales.
What are the benefits of this course?
This course explains how service and support offerings can meet customers' needs and lend additional value to product solutions.
Who should take this course?
Sales representatives
Business Partners
What are the course, skills, or knowledge prerequisites?
(Students must meet the prerequisites in order to fully achieve the course learning objectives.)
Working knowledge of the PC industry
List some of the reasons why technical services and support may be important to the customer
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Describe the support offerings and match those support offerings to customers' needs
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Describe the service offerings and match those service offerings to customers' needs
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List the competitive strengths of service and support offerings
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Demonstrate how to position service and support offerings as differentiators to win business
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What topics are covered?
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Why service and support offerings are important to the customer
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| Support offerings described |
| Service offerings described |
| How to sell service and support offerings |
Recommended follow-up courses:
(Please refer to our training roadmaps for the suggested training path.)
Additional Course Formats:
None.
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First-time users must Register in order to enroll in a web course
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Registered users start this web course now
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