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Warranty Basics for Administrators
Cross-Product: Service
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Code
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RXWA0
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Version
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1
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Format
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Online
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Language
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English
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Availability Date
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Sunday, January 01, 2006
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Duration
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2.5 hours
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Audience
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Business Partner, Lenovo and IBM employees,
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Localized For
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United States |
Description Updated
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Thursday, December 15, 2005
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What are the benefits of this course?
Students will gain knowledge in warranty processes and procedures, and will complete a step toward becoming an authorized warranty provider.
Who should take this course?
All Lenovo Business Partner administrative support personnel should take this course.
What are the course, skills, or knowledge prerequisites?
(Students must meet the prerequisites in order to fully achieve the course learning objectives.)
None.
What topics are covered?
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Warranty administration process
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| Completing warranty calls and replacing parts |
| Accessing Lenovo warranty support |
| Determining warranty coverage |
| Processing claims and performing other administrative functions |
Recommended follow-up courses:
(Please refer to our training roadmaps for the suggested training path.)
Additional Course Formats:
Downloadable ISO CD Image.
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First-time users must Register in order to enroll in a web course
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Registered users start this web course now
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