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Mobile Systems Service Training
Notebook: Service
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Code
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RTC04
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Version
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1
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Format
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CD-ROM
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Language
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English
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Availability Date
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Friday, October 22, 2004
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Duration
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1 day
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Audience
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Customer, Business Partner, Lenovo and IBM employees,
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Available
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Worldwide |
Description Updated
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Monday, April 25, 2005
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What are the benefits of this course?
The student will acquire the skills necessary to provide authorized warranty service on IBM mobile systems. The product lines covered in IBM Mobile Systems Service Training include the ThinkPad A, T, X, R, and I Series mobile systems.
Who should take this course?
Completion of this basic course is required for all service providers who perform authorized warranty service on IBM mobile systems. Technicians for other vendors may also benefit from the content of this course. Technicians taking this course as part of the warranty authorization process are required to successfully complete this course's associated online test. Details on accessing this particular test are provided within the course itself.
What are the course, skills, or knowledge prerequisites?
(Students must meet the prerequisites in order to fully achieve the course learning objectives.)
A+ Certification
US Geography only: Warranty Basics for Technicians (RXW02)
Identify IBM ThinkPad products
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Remove and replace FRUs
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Isolate and repair a system unit failure using the maintenance package
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What topics are covered?
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New IBM ThinkPad products and options
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| Hardware maintenance |
| Problem determination and troubleshooting |
| Online support tools |
Recommended follow-up courses:
(Please refer to our training roadmaps for the suggested training path.)
IBM ThinkPad Effective Problem Determination and Resolution (RTI03)
Additional Course Formats:
None.
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