| |
Desktop Systems Service Training
Desktop: Service
|
| |
Code
: |
|
RDC04
|
Version
: |
|
1
|
Format
: |
|
CD-ROM
|
Language
: |
|
English
|
Availability Date
: |
|
Friday, October 22, 2004
|
Duration
: |
|
1 day
|
Audience
: |
|
Customer, Business Partner, Lenovo and IBM employees,
|
|
Available
:
|
|
Worldwide |
Description Updated
: |
|
Wednesday, April 27, 2005
|
What are the benefits of this course?
The student will acquire the skills necessary to provide authorized warranty service on ThinkCentre desktop systems. Technicians taking this course as part of the warranty authorization process will be required to successfully complete the associated online test. The information presented in this course is applicable to all ThinkCentre systems; however, we use the A51p M/T 8422 as the demonstration model.
Who should take this course?
Completion of this basic course is required for all service providers who provide authorized warranty service on ThinkCentre desktop systems. Technicians for other vendors may also benefit from this course.
What are the course, skills, or knowledge prerequisites?
(Students must meet the prerequisites in order to fully achieve the course learning objectives.)
A+ Certification
US Geography only: Warranty Basics for Technicians (RXW02)
Identify ThinkCentre desktop product lines
|
|
Remove and replace FRUs
|
|
Isolate and repair a system unit failure using the maintenance package
|
|
What topics are covered?
|
Architecture
|
| Practices and procedures: Service and support procedures |
| Maintenance: The maintenance package |
| ThinkCentre-specific technologies |
Recommended follow-up courses:
(Please refer to our training roadmaps for the suggested training path.)
ThinkCentre Systems Effective Problem Determination and Resolution (RDI04)
Additional Course Information:
None.
|
|
|
