Customer Satisfaction Survey - Lenovo.com

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This survey should take no more than 3 minutes for you to complete. We appreciate your time and value your feedback. Please answer all questions.

First, please select which country you are from:

1) Overall, how satisfied are you with your visit to this site?

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

2) What was the primary goal of your visit?

	Learn about Lenovo as a company
	Learn about Lenovo and Think products and services
	Purchase Lenovo or Think products and services
	Manage account / check on order status
	Get technical support / download
	Other, please specify

3) Did you achieve that goal?

	Yes, easily
	Yes, with some effort
	No, was not able to achieve

4) What aspect of your experience on the site did you find most helpful/unhelpful in allowing you to achieve/not achieve your goal? If you were unable to achieve your goal, please let us know why.

5) Please select the category that best describes your comment:

	Navigation
	Search capability
	Site content
	Site performance / links
	Account management / Order Status
	Other

6) Which of the following sites have you visited the most in the past month?

	Dell
	Hewlett-Packard (HP)
	Toshiba
	Acer
	Fujitsu / Siemens
	Gateway
	Apple
	I have not visited any of the above sites

7) How does your experience with this Lenovo site compare to your experience with the company's site you selected above?

	Lenovo site experience is significantly better
	Lenovo site experience is better
	Lenovo site experience is about the same
	Lenovo site experience is worse
	Lenovo site experience is significantly worse
	I have not visited any of the above sites

8) What, if anything, could we do to improve your experience?

9) Which option best describes your relationship with Lenovo?

	Current Lenovo customer
	Prospective Lenovo customer
	Business Partner / Reseller
	Lenovo or IBM employee
	Other, please specify

10) Is your visit to this site today primarily for business or personal use?

	Business
	Personal

11) Please select the option that best describes the size of your company or organisation:

	1 - 99 employees
	100 - 499 employees
	500 - 999 employees
	1000+ employees
	Don't know

12) Which option best describes your position?

	Executive CTO/CIO
	Management
	Technical / IT
	Procurement / Purchasing
	Professional
	Other, please specify

Personal Details

Name

Email Address

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