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| Lenovo has outperformed top competitors in customer
satisfaction with PC hardware quality, reliability
and product design features, according to the Technology Business
Research (TBR) 2Q 2006 "Corporate IT Buying Behavior and
Customer Satisfaction Study: Notebooks." |
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TBR report highlights |
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Highlights include the following as likely drivers
of Lenovo's leading position: |
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Lenovo achieved significantly lower
notebook PC failure rates than industry
averages. |
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The use of Active
Protection System, an air-bag like mechanism
that protects the hard drive, is found to
reduce hard drive failures by 30% as compared
to other systems. |
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Lenovo's customer complaint management
was identified as a strong differentiator
for its proactive approach to remediate customers'
technology-related concerns. |
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| Find the right PC for you: |
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| People are talking... |
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"We believe Lenovo's differentiators
and core advantage in the industry are based on
the company's focus on quality, innovation and engineering,"
- Jon Lindy, president of TBR |
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